Returns & Warranty

Last updated: October 28, 2026

This page summarizes our return policy and limited hardware warranty for Gobi Sense. The full terms are in our Terms of Service, Sections 2 and 7. If anything here differs from the Terms of Service, the Terms of Service control.

Preorders

  • You can cancel your preorder for any reason before it ships and get a full refund.
  • If we can't fulfill your preorder, we'll cancel it and refund you in full.
  • If your batch will ship later than the date we gave you, we'll email you a new estimate and let you cancel for a full refund.

30-day returns

  • If you bought Sense directly from Gobi, you can return it within 30 days after delivery for any reason, including a change of mind.
  • Return the device and everything that came with it.
  • We'll send a prepaid return label for U.S. returns. Please ship it within 14 days after you get the label.
  • We refund the device price to your original payment method within 5 business days after we receive and check it. Separately charged shipping isn't refunded unless the law requires it.
  • Returns aren't accepted for devices with liquid or accidental damage after delivery, or that have been opened, taken apart, repaired or modified by anyone other than Gobi. Normal setup, pairing and wearing are fine.
  • The 30-day return right is only for the original buyer and doesn't transfer if the device is sold or given away.

1-year limited warranty

  • Sense bought directly from Gobi is covered against defects in materials and workmanship under normal use for 1 year from delivery.
  • We don't repair devices. If yours has a covered defect, we'll replace it with a new or refurbished Sense of the same model or with equivalent functionality, at no charge.
  • You pay to send the defective device to us; we pay standard U.S. shipping for the replacement.
  • A replacement is covered for the rest of the original warranty or 90 days after it arrives, whichever is longer.
  • The warranty transfers with the device if you sell it or give it away.
  • Not covered: accidental damage, liquid exposure (Sense isn't water resistant), misuse, improper charging, unsafe modification, normal wear, and gradual battery-capacity loss. Using a lawful repair shop or third-party accessory doesn't void the warranty on its own, but damage it causes isn't covered.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing on this page limits rights you have under law that can't be waived.

How to start a return or warranty claim

Email support@joingobi.com with:

  • Your order number
  • Your device's serial number, if you have it
  • What's wrong, or that you'd like to return it

We'll reply with next steps and shipping instructions. Please follow the battery-safe packing instructions we send.

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